Our warranty policy:
1.For GNSS/RTK products we offer one year and half a year warranty.
2.For optical instruments (total station, theodolite, Level), we offer 1 years warranty. For
accessories we offer 6 months warranty.
3.Product in warranty please sends us photos to show the problem. And then will decide to
send you parts or you send the instrument back to us to repair, We are responsible for the double-run freight and other cost, Please make sure to contact us first instead of sending the damaged parts directly to us. Sometime, our service people can repair your product local.
4.For problem out of the warranty period or warranty liability,we will judge the problem and quoted for you.You need to pay double-run freight and the maintenance cost.
5.For all instrument we provide life-long technical support.Remark:Improper use of the instrument and man made damage of the instrument is notcovered in warranty liability.
Our Technical Support:
Before any shipment we will have quality check person to give the instrument a careful quality check (software installation and test for GNSS product).
For all GNSS and optical instrument, you will get the user manual and operating video.
For green hand users we offer free online training (especially for GNSS products), regarding receiver configuration, survey software on controller and post process software operation. If customer needed we also offer charged on site training.
For all of the products we offer lifelong and 24 hours technical support.
If you have a survey project, and you are finding a most cost-effective and efficient way to handle it. Just tell us your project specification, we will feedback with professional suggestions as reference. We offer GNSS raw data process and CAD drawing for survey field end users. If you have some broken instrument, and want to re-pick up into normal use, send it to use we offer professional repair service for all kinds of survey equipment.